Bob's has a wide range of mattress options with their very own mattress brand, Bob's Bob-o-pedic, which features all-foam and hybrid designs in a variety of firmness options to choose from. So the merry- go- round goes. I spoke with staff on every level, from floor sales to the order department to management and came to the conclusion they are clearly not trained to accommodate customers, until I demanded a refund, they replied, 'No problem.' 1 month ago. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. So we went with a more local shop. The first salesperson said she would talk to us in a few minutes but as we are walking up the stairs some dude already starts asking us a million questions when I finally told him "we are just looking." Shown is the Modular Kitchen Wall Storage Collection , starting at $19.99 Don't waste your money or time. I can't believe they are the worst! Pam you rock! And that they left me a message. She was extremely helpful and kind! It will take two weeks to get it! Super dissapointed. Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1974 reviews.. Bobs Discount Furniture ranks 311 of 1475 in Furniture and Decor category. Was in the showroom, only 2 sales reps said anything to me. This furniture store is known for its dedication to simple, modern designs and American craftsmanship. I will be putting views on Yelp, Google and any other website I can think of. Specialties: Visit Bob's Discount Furniture in Secaucus, NJ to shop quality furniture at untouchable values. Entered the correct item I wanted and I was able talk to customer service within 3 mins. Still needing more furniture to put away all my clothing, I decided to order the rest of the set: a chest of drawers and nightstand. Hassel free! Called Bob's again and they say that the furniture was cancelled because of an inspection and the couch was damaged. When they delivered the items, sofa has a stain. Gave me 20% off and washed it hands. However, there were some complaints about longevity and perceived quality in some cases. So we woke up and I prepared for the inevitable. Yes ! Beatriz was kind enough to make sure I had all I needed. Material Quality. We have called over and over for the past two months and each time we get a different story. Mybobs.com is 2 decades 1 year old. They will hold up a lot better. My wife and I liked one very much and I was ready to pay in cash but number one Jonathan gave me an incorrect price of $200 more. Consumers please be careful in choosing this company, make sure that you deal with a company who has honor and dignity. Don't waste your money or time . 1 0. Do not buy anything from them. I am sad to have to write this review as we have bought thousands of $$$ furniture from this company with no problem, in the past. The sales rep in the area I was in left without saying anything to me. Where the problem begins is with the delivery team. We paid to have it delivered but when the delivery guys got to the house all they would do was put it in the house and we had to unpack it and put the legs on our self. I went in over a week ago to purchase a sofa bed and ottoman. I did not want to change the date, due to other pre-arranged priorities.. On 7/2, Amanda called me to reschesule my appointment again for the week of 7/23-7/27 due to their stock date again is 7/21. princess pounder. I expected as much; however, they should't go around stating that they are US made when in fact they are not. And one of them actually broke, rendering the couch useless. And 3 of those weeks we weren't even here. The last category that Bob's shoppers are eager to get their hands on is a new living room set. Bobs let me exchange a dual Bob-o-pedic for a plush Bob-o-pedic. Just to be clear, as consumer/customer and also i work in retail i try to be fair, patient and understanding. Coupons, Promo Codes, and Deals | Bobs.com. We needed an end table for our couch and were near Bob's. Let's just say Bob's Discount Furniture didn't do anything to make up for their mistakes and the inconvenience. After five minutes, I reached voice mail again. Then tonight as I was sitting up in my bed doing some work I heard a strange creaking sound. Have gotten some REALLY GOOD DEALS HERE! We have NO couch now and BOBS had no sympathy and did NOTHING bobo furniture. With bedroom sets starting below $600, customers have good things to say about the deals offered. Haha! I finally got my couches a month later and they wanted to give me a gift card for $75 dollars that I would need to use to buy additional merchandise. The cons: Some problems with durability reported in some cases. Lots of options and all reasonably priced. Tens of thousands of people in Merseyside are living in poverty and can’t afford to buy the furniture - and computers - that they and their children need. Compare Jeromes Furniture and Bobs Discount Furniture pros and cons using consumer ratings with latest reviews. At 2 pm on the day of delivery, I checked the status only to find the table wouldn't arrive until after 6 (and our building only accepts deliveries until 5). Hi Everyone! Once we called to complain they lied to their boss and said they brought the couches to the 5th floor which is impossible since they didn't even get inside the building! The product also came in and wasn't correctly shaped. They REFUSED to waive any delivery fees or take any money off for our inconvenience. Some of their most popular styles include those with mahogany, walnut, or painted veneers. I purchased a sofa and chair from bobs disc furniture in the oxnard from Alex the sales rep. Alex was very nice and friendly but was not truthful with everything. People ask questions and be aware !!!! For our living room furniture, it was worth the premium. However at Ashley's I was quoted $1139 for table & 8 chairs, the Hayley design, while at Macy's I was quoted $1799 for the Lux, also with 8 chairs. When it comes to choosing Ashley Furniture or Bob's Discount Furniture, there is no wrong answer. EVERY manager I spoke with was extremely rude, unprofessional and made it clear they did not care I was not valued as a customer at all. The delivery guys came (3 guys) and one walked to the door, with no measuring tape or anything and started saying it's not going to fit. and telling each other to "back off" and "go home" and were making a hard sell. All the delivery people were nice. Lv 7. I would not recommend them to anyone. La-Z-Boy and Ashley Furniture are two of the biggest names in the furniture industry.. They’re both well-known brands and have been in business for many years. Service area can greatly affect your shopping habits. Took the bed anyway. Having had a flawless experience with Bob's in Framingham back in 2/07, I decided it would be the best place for price & quality for my bedroom set... (this was in 9/09). Worst customer service I have ever dealt with in my entire life. This makes it confusing; at the time of purchase I was given a time slot option and this was verified by a manager. First time at Bob's furniture! I do get the sleezy feeling that they add a lot of charges. There was no voice message left. 1 month ago. It seems extremely wasteful to replace an entire couch for something that can be easily repaired or reinforced to an acceptable quality standard, but the fact that they take care of the issue is a welcome relief. Pretty much my mom who relies on this chair as her main piece of furniture is left waiting more just because this company has the worse customer service i have ever experienced. Which they said it will be a card and I can use it online. Delivery is asked as an option but it's really not an option. " Blog. Had our furniture for about a month and one of the handles broke. State(s) The pros: Many different recliner options to choose from for very affordable prices. Their customer service is a call center.. every time you call them you get someone new and no one follows up. Do not buy from This merchant. The credit card company was never notified and the $400 charge is still on my bill, which of course I had to pay while we are still in dispute resolution. Well, I'm confused about the quality of furniture. Avoid this place. When considering where to shop, understanding the differences between Raymour and Flanigan vs. Bob's Discount Furniture might help you make a decision. I was able to reach another rep who told me that they cannot assist me. Browse the showroom for affordable bedroom sets, living room sets, dining room collections, sofas, mattresses, recliners and more.… We had so many issues with the furniture pieces. My sales rep said since the product is coming in, sometime in the future (new ETA, end of October possibly) they could not sell the floor model. I would like to say ALEX in the Oxnard location is AWESOME. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2021 Furniture Stores....or jump right into the #1 rated online furniture store, Wayfair. but this time they wouldn't even question it. If you use one of these and buy something, Slumber Search may make a small amount of money. Lv 7. We left the Dedham store with an idea of what we wanted and the satisfaction of NOT giving the sales staff there our commission. So I waited a week . I was absolutely astounded at what had just happened. We purchased a bunch of items from Bobs in Oxnard CA. This is one of the most amazing times to be an online furniture and home decor shopper. There are plenty of other places to give our business to that will appreciate it. Bobs Discount furniture delivers quality in furniture. If you can't do the job find something else to do. Never again. GOOD LUCK PPL.. and they have ice cream, coffee, candy and cookies. I am currently paying for furniture that is broken that they arent willing to fix. It's $100 above average. Went and looked at Sofas and ended up calling up later that day. Find out that a 2 months later they call us saying our piece was discontinue more likely because we didn't take delivery until January. And if any sales associate tell you they the plan covers everything it's a LIE. Their Bob-o-pedic foam mattresses last about 10 years, and they come at a great price. But I can say for certainty that I will NEVER EVER do business with Bob's again (or allow my boyfriend to) and will be sure to let my friends and family (and my fellow Yelpers) know the same. We were told that the ETA for delivery was August 15th. This was the worst experience ever! Their prices start under $600 and feature mostly synthetic upholstering with foam cushioning. I chose the the later time. And one of them actually broke, rendering the couch useless. I wasn't worried too much because we paid for goof proof that promises repair for such damages. I was able to negotiate a great price they throw in a free warranty for the motorized unit and delivery came the next morning. These come with Bob-o-pedic foam cushioning options too. She is professional and very nice to talk to. Maybe cover the delivery fee or insurance? There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. They will never help us! So far, CouponAnnie has 13 bargains totally regarding Bob's Discount Furniture, including 2 promo code, 11 deal, and 1 free shipping bargain. Here is where they totally pissed me off. I was able to find what I wanted immediately and had a quick and speedy delivery. He stated that it was a seam separation but it looked like someone did it. ConsumerAffairs is not a government agency. Love my new furniture!!! The best way to spend a lot of money on bobs discount furniture came in a showroom of a department store and buy the first one you see. Customer service was impossible as Bob's has outsourced their offices and instead of solving problems they read from a script. They have so many new stores opened so better chance of getting what we want! The delivery process was smooth. The salesman told us when it would be at the store. Her enthusiasm and belief in how good Bob's furniture also made us not want to go anywhere else. With a focus on low priced products, most customers like Bob;s selection, but there are some complaints about durability, perceived quality, and delivery in some cases. We bought a lift chair for our mother who had Parkinson's. The first order was ok but with this second batch of order, I think they have lost me forever as a client. This is Bobs Furniture method. They said we have pictures of the front of your house. They never called the day before our appointment and didn't show up the day of our appointment. So they DID NOT LOSE MONEY!??? Told the rep to cancel my order. At least, if you feel compelled to purchase the plan ask to look at the contract before you buy it. And, the recliners work intermittently. Browse the showroom for affordable bedroom sets, living room sets, dining room collections, sofas, mattresses, recliners and more. Comment Donate. I'd like to give a special thanks to Lina Hernandez, Sales Associate, at Bob's Furniture, Torrance. Shop online or find a nearby store at MyBobs.com! Absolutely the worst quality of furniture ever, I actually heard wood cracking has I was seating down. They just lost a good customer over simple stuff. Overall, we spent ~3hrs in that Store and came away with the back of our Minivan FULL!??? At first glance there were several obvious problems with both sofas. It is not a customer service center. 18 gibbs 20. Bulky Bob’s specialises in the scale reuse of great quality furniture and household items which is used to help Merseyside … I was very impressed and wanted one immediately. Relevance. COUPON (2 days ago) Bob's Discount Furniture is a retail furniture chain with locations across the United States. View full review. We received out furniture without issue on time. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Now, a few negatives: 1) Bob's charges a $200 delivery fee for 'white glove' service. For those who like to try out furniture before buying, the regional brand Raymour and Flanigan has showrooms in the northeastern U.S. Bob's Discount Furniture has locations across the country, with the majority of its stores in the Northeast, Midwest, and West Coast areas. On closer inspection there were so many problems that we asked for replacements but first they wanted to schedule a repair person to see if the problems could be fixed. The bottom of the couch is all uneven too and the sectional pieces continue to pop out. Unsubscribe easily. Then the lady explains that had this been 6 months down the road that they would require all this red tape to replace the chair (um excuse me, that is not what I was told in the store!!!) We have made it possible for you to enjoy your home even more with our impressive selection in two Valley locations. Bob's Discount Furniture is one of the most well-known affordable furniture chains across the US. I had a problem with Bob's furniture at first and I didn't get anywhere with the people . Purchased a sectional, the arm has broken and the foam has flatten, had the furniture for 3 years, purchased the Guardian warranty. They didnt even bother telling me what happened to the appointment today not until I asked. As if I would fall for that. Bob's Furniture should be embarrassed that they care more about making money, and not about fixing a situation for a customer who is on the frontlines helping those with COVID. Well worth your time to check this place out. We will see if it actually comes (and if it comes in one piece). Our salesman, Wei Sun was very friendly and had great knowledge about everything in the showroom. Well the new couch is falling apart and they are refusing our refund. I have tried other companies, like Jordan's and their mattresses don't hold up as well. They didn't even ask any questions and there was no any restocking fee. I'm going to move into a studio next month. The price was half of what I would have paid for a name brand at a conventional mattress store. This is ABSOLUTELY unacceptable from any company. IF I use Bob's again, I'll be driving out of my way to visit a location other than Dedham. Zero stars for quality control and customer service Here is my experience ordering sofas from Bob's Discount Furniture. It's a standard door and I have purchased furniture before and with no issues. So congrats, Bobby - you are $60 richer, but I can guarantee the business you will lose from us in the future and our many friends and family will be much more than that $60 you got to keep. The guy proceeded to yell at me in my face telling me don't tell him how to do his job and then left the couch in the street laughed and drove around and came back for it all at 7 am. Of course we wanted them replaced even though we were told it would take a couple more months. My housewarming will be on the 28th and im so excited having my sofa set to be complete. 2) They told me that the couch was made in Connecticut; however when the boxes showed up, they were clearly marked 'Made in China'. The guy yelled to give him my phone to call customer service I'm like wtf. I never got a call back so I called the store. Purchased 8/1/19 and spent almost $2,700 on furniture. I had touched every inch of the surface to ensure that it was smooth so I would not hurt myself nor damage my clothing. I shouldn't have to service a couch more than I service my car! ** … Now the pleasantries are out of the way, let's get ready to rumble. Absolutely the WORST customer service and delivery team. I was in the store for at least half an hour before a salesperson even looked my way. They were delivered in late March of 2019, a bit longer than 4-6 weeks... and we never got a notice letting us know there would be a delay. Today I called the "Customer Care" number to cancel my order (it does not appear to be possible to cancel online). We purchased an end table to be delivered and picked up at the store. If we wanted them to do it would cost more money. There were sales people hounding before we even got five feet inside. 1 0. This is a first class store! When we called customer service they said it will come in June... it's March. My BIGGEST mistake ever was to purchase a living room set at Bob's. And the delivery guys don't take your old furniture away. FWIW, the couch I had prior came from a "better" furniture store than Bob's and cost over $1k for the chair, ottoman and sofa. Shop online or find a nearby store at MyBobs.com! I was so upset that I was being told wrong information and being told I was going to get a call back but never getting any calls back and being passed around to different sales associates and managers who all could not solve my problem. Honestly when they called me the last time to change the delivery date the rep was not even apologetic. 99 Found the perfect set for our condo and the price? Ashley Furniture vs Bob's: Final Thoughts. 5 stars!! When we followed up from the Torrance store, all the lady was saying that they have pictures to show that they were in front of my house. I ordered at Bobs furniture at Fairfax, Va and they have exceptional sales agent and customer service. DO NOT GO HERE! However, I got duped into purchasing a brand new box spring/platform at FULL PRICE! Plus they are pretty pricey. What would you have done if I didn't buy this furniture? Bob's Discount Furniture has a consumer rating of 1.61 stars from 269 reviews indicating that most customers are generally dissatisfied with their purchases. After speaking with Alex and asking a 100 questions, I told him I will be back in a few weeks. One guy even asked to use my bathroom, which is very unprofessional. I am in the process of throwing out the couch as it's unsafe to sit on it due to the sharp object that is currently sticking out from the side. If I could put 0 stars I would...here's the deal My mother bought a bed for over $2000 waited over 2 weeks to have it delivered...paid for mattress removal ( which is mandatory) regardless if they haul away your old mattress..when they finally called for delivery they were unwilling to move her old mattress even 8 feet away to the other room...they were unwilling to reschedule to a later time in the day so someone could be present and move the bed for her...My mother is over 70 and needs a Walker to get around, they basically wanted her to sleep on the floor so her room would be empty and they wouldn't have to perform the work they charge to do(mandatory)...so now she has to wait at least another week for her bed...BOBS FURNITURE IS NOT ELDERLY OR HANDICAP FRIENDLY. I'm going to move into a studio next month. Jason should be fired. Some of the Showroom display models had the leather stretching out and worn away in spots. We love bobs! My situation seemed unimportant to anyone at this store; especially now that they had my money. They all seem nice and apologetic but that doesn't do anything to resolve any of your issues. Contacted the company they offered to compensate my for the delivery charge. Worst experience ever in my life! They are so sleezy they took a picture of the couch standing up in the building doorway to send to their manager to show the couches "didn't fit" so they could go ahead and cancel the order. We specifically told them we were there to look around. The store sales was great however, the problem is their delivery system. FURNITURE IS GREAT... NOT THE CUSTOMER CARE SERVICE. The pros: Proprietary and affordable mattress designs from Bob's Bob-o-pedic brand. They start by calling you, 2 days prior to delivery, giving you a 3 hour window. You're going to get salesman bombed here. In all of Bob’s Discount Furniture stores and at mybobs.com, customers find a wide selection of furniture for every room and also mattress and bedding options for every style. This place is the best . This website is estimated worth of $702,000 and have a … Walked me through the whole process of what to expect and what best suited my needs. Since we purchased the extended warranty, we called the store to schedule an appointment to have the set evaluated by a furniture repair technician. Similar to Bob's mattresses and other comfort furniture, these options get good initial feedback on the affordability. We opened Sandy’s Furniture with the understanding that our community needs a place to find the best quality, great looking home furnishings without the extreme high prices. But, my boyfriend paid for the couch and has his heart set on this one so it SHOULD BE delivered today. These items are at a huge discount and have to pick them up within 24 hours. But for arguments sake, we'll say there really was a problem in the warehouse. Six of the top 10 furniture retailers that offer second look financing in Furniture Today’s Top 100 ranking have chosen Fortiva Retail Credit as their provider. No worries, I've just discovered their power leather recliners and sofas. At this point I'm frustrated and requested my money back. 2021-2022 Slumber Search $1,000 Scholarship. So, I call the # & they tell me the item is on backorder... great. My husband was there promptly at 9. A class action alleges Bob's Discount Furniture's sale of its "Goof Proof" warranty is misleading given the "poor" quality of the company's furniture and frustrating nature of the claims process. I am currently forced to keep a defective couch that is damaged (no fault of mine). I received a voicemail about 3 days before the delivery date that the couch will be delivered between 9:30-1:30. We decided to keep looking around rather than give Bob's our business today. Do that make any sense? So I didn't had a choice but to go again to that hell place. The morning of December 23rd rolls around and my boyfriend gets a call saying there was damage in the warehouse and the couch was on backorder until January 21st. Bob is so full of it he could choke a maggot! The best thing Bobs has going for them is the good customer service. Find the best companies in Furniture and Decor category: Bobs Discount Furniture and IKEA, Bobs Discount Furniture vs Pivotal Home Solutions, IKEA vs Sauder Furniture Do not buy anything from them! So far, CouponAnnie has 13 bargains totally regarding Bob's Discount Furniture, including 2 promo code, 11 deal, and 1 free shipping bargain. After inspecting the sofas the repair guy needed to see if they had replacement parts but found out that because it was a special order they didn't have it. Their prices are decent, and the selection is good; however, if I was looking for a daily use couch, I think I'd consider some other options. Really?!!! Take it from me, go spend your money somewhere else. However, the quality of the furniture is extremely lacking. I did have 2 different items at 2 different times that were recalled and I was able to choose brand new pieces. I bought couches and had several issues with delivery. Mind boggling, especially since we have their 5 year "Goof Proof" Guardsman warranty. Bob's Discount Furniture is one of the most well-known discount furniture chains in the US. In 1991, Bob Kaufman set out to revolutionize the notoriously poor furniture shopping experience, which was renowned for its constant price fluctuations, gimmicks, and phony sales. The cons: Some reported disagreements about durability. You want to feel like you're shopping with a best friend and having fun?! Why?? "Hello!".. I guess the sticking point was the free delivery and lower quality of products to match the lower pricing. No surprise - I cancelled my entire order which was in excess of $1500. For quality name-brand bedroom furniture, living room furniture, dining room furniture and a complete line of flooring, be sure to stop at Bob's Outlet in Sauk City. I am 57 years old, the Bob's Hybrid King size mattress is the most supportive, most comfortable therapeutic mattress I’ve ever slept on. Well guess what, that NEVER happened. I would have never givin any stars. The possibilities could be endless. Our purchase was delivered March 4th. FAQ. Since i last wrote this is the current tally on our furniture order. After finding out that there had been a miscommunication, we asked the salesman if they would help us out with delivery cost since we had made such an effort to come out to get the table, and expected to leave with the table. At best he'll just be mildly annoying. I called the customer service (which took >30 mins) and stated the mistake. If you want furniture take your business somewhere else because on top of the fact of not honoring the insurance they sold me, their products literally degrade in months. Great quality and reasonable prices. Upon further investigation, it was observed to be a seam separation. Try Bob's Discount Furniture, your wallet and your back will thank you. A week and a half later I get a call from Jason, telling me bad news, but the ottoman I ordered (and PAID FOR) had been discontinued so I needed to come in and pick out something else. A second delivery day was rescheduled and on day of that particular delivery,it appeared they were running late. Will be ordering again, Deajah was phenomenal she was tentative knew her pricing and products and her customer service was amazing!!!! I will say that bob's approach here seems to be modular and configurable with lots of options. It's beautiful & comfortable to sit for an extended period of time with company. Bottom line, under no circumstances should you say yes to Bob's Goof Proof "Protection" Plan. While customers like the price of Bob's mattress options, there are some complaints about sagging in some cases. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Be the first one to find this review helpful. None of the staff, and there were plenty of them hanging out, ever asked if they could help me. It's important to understand that there needs to be a reportable incident in order to qualify for coverage, but even after providing them with an incident, it wasn't up to snuff for Guardian and they denied my coverage. Unfortunately Bob's. Discount furniture at great prices! Very cool candy and cookie area in the back for the kids. Very disorganized. We walked in just to window shop, and had so much fun with Pam that we ended up just buying what we were just browsing for. By the way, did not want to leave 1 star, It you are not able to leave a comment without at least 1star..........Arrrrrg! This should have been my first red flag; however, I continued with my purchase. Against by husband's wishes, I convinced him to go with me to Bob's. First Bob's scam: $60 insurance. Clean and nice showroom. I also purchased a bedroom set for my son. Lv 7. I also recommend getting Bobs "Goof Proof" for your furniture for a 5 year warranty for any accidents affiliated with the furniture (think it comes out to about $170 one-time fee for our 4 piece sectional). The sales representative told me I would be taken care of with the insurance and it's been a complete headache for my family because of their false claims and disgusting business tactics. Indeed it was in the form of a phoney credit letter to me only. I will not be purchasing the remaining furniture for my home here as I planned on. Bought the Store Demo Mattress model from Bob's Discount Furniture in Vernon Hills, IL for a good price. She called back and said they had it, but said she was really busy so would call me back to put me in the system so all I would have to do was "go to customer service and pay". I could go on and on about the calls I have had to make. Property claims still hasn't called me back!!! Did that for several hours for two days on brand new furniture. I bought the furniture. Guess what........ never received a call. I will NEVER SHOP AT THIS PLACE AGAIN!!!
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